Operations Management: Concepts In Manufacturing And Serv, 2nd

This text focuses on the major themes shaping the field of operations management: international operations; service operations; quality and continuous improvement; strategy; use of computers and other technologies in OM; and environmental issues. Table of Contents: Section 1 Introduction to operations management: preview of operations management; manufacturing operations; service operations; Section 2 Operations strategy: operations strategy. Section 3 Strategic decision categories in operations management: forecasting demand for goods and services; product planning and process design; long-range capacity planning and facility location; managing quality; technological developments in operations management; organization and human resources. Section 4 Operation planning and control: global supply chain management; aggregate production planning; independent demand inventory management; dependent demand inventory management - material requirements planning; medium- and short-range capacity planning; shop floor control; just-in-time production; design and scheduling of service systems; project management; quality analysis, measurement and improvement. Section 5 Operations strategy revisited: building competitive advantage through world-class manufacturing. Section 6 Tutorials: transportation problems; decision analysis; linear programming; simulation; waiting line models.